Member Since: 08 Nov 2005
Location: Oldbury, WM
Posts: 10296
same crew that wanted to charge me for a FBH reset, when it wouldnt work. Do admit though, once we'd exchanged choice words, FBH was replaced under warrenty, car valeted and returned no problem. Still, not my first choice of dealership. More interested in trying to make sure I gave them good marks on the LR feedback form.
AlVolvo XC90 B5 Plus Dark
Gone - MY18 D5 HSE - Corris on 22's with Black Pack
Now gone - MY16 D4 SE Tech, Loire Blue, Almond Leather, Privacy, plus some other goodies.
Old - MY12 D4 SDV6 XS Auto - Ipanema Sand with Almond Leather - Plus other niceties, and D4.com sticker
Older - D3 TDV6 XS Auto - Lugano Teal with Almond Leather, 20" Stormers, Shiny Tailpipes, DVD/TV - and obligatory D3 sticker
Ancient - D3 TDV6 S - Tonga with Ebony, 20" Stormers, satnav & DVD
23rd Jan 2008 5:47 pm
innominate
Member Since: 26 Dec 2007
Location: On the move
Posts: 153
rogue wrote:
Guy Salmon Coventry ... owned by Stratstones.
Fortunately, they aren't. Guy Salmon is a Sytner Group dealership. As yet, they don't appear to have sunk to the depths of S stones (which is owned by Pendragon <spit> and is awful in all its variants -- I had the misfortune of dealing with their Volvo dealer in Stockport).
23rd Jan 2008 9:43 pm
paul
Member Since: 12 Feb 2006
Location: Midlands
Posts: 594
Well it turns out my car does have heated rear seats!
After they carried out a £20+vat test they determined the fuse had gone, which is not covered under warranty so they also charged me 63p for tha aswell as the £23.50 for the test.
I explained they worked just fine until they replace the front seat cushions 3 months ago and have not worked since. I could not prove it though!
What a bunch of wan**rs
I guess thats because I asked for the price match. I won't be going there again.2006 TDV6 S Auto, Buckingham Blue, for the wife and kids.
2013 BMW 535d M sport touring.
24th Jan 2008 12:03 am
Shrinky
Member Since: 05 Jul 2007
Location: Cotswolds
Posts: 2515
Sound like a right bunch of
Don't go back there.Global Warming.... I'm luvvin it
And he believed it. Has he not heard of the Land Rover Fairy that bestows extra gifts onto cars from time to time. Next he will say there is no Santa Claus
That must be why I have an extra bulb in just 1 of my front sidelights As you slide down the banister of life
may no splinters point your way
Disco XXV
RRS2 Autobiography Dynamic MY16
Discovery Sport HSE Lux MY17
Evoque HSE Dynamic MY16 (Gone)
RRS2 Autobiography Dynamic MY14 (Lovely car but preferred the Disco!)
Disco 3 Tdv6 HSE MY05 (owned for 11 years and now gone)
Range Rover Sport HSE MY11 (Gone)
Freelander2 SE (Gone but the most reliable car we've ever owned)
Disco 2 V8 (Gone)
I nearly bought a 07 plate from Guy Salmon - Coventry.
There sales guys seemed quite good and knowledgeable, gave me the tour round the buttons and switches and new what model had what. I presume they all get a little training session on model changes.
It can't be that difficult LR only have four basic types.
"I know that you believe that you understood what you think I said, but I am not sure you realize that what you read is not what I meant"
Try and buy a Mini..... you get the 'Salt', 'Pepper' or 'Chilli' option ????As you slide down the banister of life
may no splinters point your way
Disco XXV
RRS2 Autobiography Dynamic MY16
Discovery Sport HSE Lux MY17
Evoque HSE Dynamic MY16 (Gone)
RRS2 Autobiography Dynamic MY14 (Lovely car but preferred the Disco!)
Disco 3 Tdv6 HSE MY05 (owned for 11 years and now gone)
Range Rover Sport HSE MY11 (Gone)
Freelander2 SE (Gone but the most reliable car we've ever owned)
Disco 2 V8 (Gone)
24th Jan 2008 1:02 am
lr1
Member Since: 09 Nov 2005
Location: Crash and Burn
Posts: 156
paul wrote:
Well it turns out my car does have heated rear seats!
After they carried out a £20+vat test they determined the fuse had gone, which is not covered under warranty so they also charged me 63p for tha aswell as the £23.50 for the test.
I explained they worked just fine until they replace the front seat cushions 3 months ago and have not worked since. I could not prove it though!
.
Write to them stating what happened as above, ask them to refund the money. If they refuse write to tell them you will be taking a legal action agiainst them. At the same time copy you correspondence to Landrover Customer care asking for their view before you have to take further action.
Be tough with dealers in this type of situation, it's the only way to stop them getting off with this type of nonsence ie. they checked and replace a fuse and charged over £23.00 ridiculous!
24th Jan 2008 1:47 pm
DG Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50934
..of course it is feasible that the fuse went after the previous visit 21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
24th Jan 2008 1:52 pm
countrywide
Member Since: 16 Sep 2007
Location: UK
Posts: 6019
I would say a £20 charge for diagnostics is madness, as technicians they should know to check the fuse first, so it would take maybe 2-3 minutes. If it involves using "diagnostic" equipment then this should be under warranty (if you still have one) as it is obviously not a DIY job. There is nothing you should be able to do which would make the fuse blow unless there was some kind of fault.
24th Jan 2008 1:59 pm
simon
Member Since: 11 Jan 2005
Location: Shropshire
Posts: 18296
I am sooo glad I don't have to deal with dealers like that.
I can never imagine my dealer charging me anything to test and change a fuse.
24th Jan 2008 2:05 pm
DG Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50934
It is a bit petty I agree and I like Simon I can't imaging my dealer charging me. However, there is every possibility that the dealer would have expected the relevant fuse to be checked for the inoperative equipment. The manual does state that should a fuse blow on second occasion then technical advice should be sought. 21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
24th Jan 2008 2:34 pm
simon
Member Since: 11 Jan 2005
Location: Shropshire
Posts: 18296
DG wrote:
I agree and I like Simon
I like you too DG
24th Jan 2008 2:41 pm
DG Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50934
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
stones (which is owned by Pendragon <spit> and is awful in all its variants -- I had the misfortune of dealing with their Volvo dealer in Stockport).
