NJSS
Member Since: 06 May 2009
Location: Catherington, Hampshire.
Posts: 10492
  
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Very good news. 
Please keep us informed as to how you get on.
NJSS Am I Gammon or Woke ? - I neither know nor care.
2016 Discovery 4 Landmark
2011 Mercedes Benz SL350 (R230)
1973 MG B GT V8 - 3.9L John Eales engine, 5 speed R380 gearbox, since 1975.
1959 MGA roadster - 1.9L Peter Burgess Engine - 5 speed gearbox
Past LRs - Multiple FFRs, Discos & a Series I - some petrol, some diesel,
none Electric or H2 fuel cell - yet.
There are 10 types of people in this world: Those who understand binary, and those who don’t.
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 6th Jan 2020 5:14 pm |
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Gary_P
Member Since: 03 May 2016
Location: Kent
Posts: 1521
 
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Thanks for letting us know Hobson.
Does your car have a full LR main dealer service record and did you get it from an LR dealer? Gary
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Discovery 4 HSE 2016MY
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| 6th Jan 2020 6:48 pm |
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ianm27
Member Since: 02 Jun 2016
Location: Hertfordshire
Posts: 2154
 
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That is great news.
Good to hear that LRCS are giving good customer service  Uncle Ray's spare wheel protector
Limo Tint
Blackvue front & rear dashcam
Cruise control switch pack
Bodsy's remote for FBH
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| 6th Jan 2020 7:03 pm |
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Hobson
Member Since: 20 Jun 2018
Location: Essex
Posts: 164
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Gary_P wrote:Thanks for letting us know Hobson.
Does your car have a full LR main dealer service record and did you get it from an LR dealer?
No and no is the short answer.
It does however have a good service history. It was done by a Rolls Royce and Bentley specialist up until I bought it and I used a well-established local LR independent. I bought it about 17 months ago from a oft-criticised 4x4 Dealer in Essex (no prizes for guessing!) but I had no problems with them during the process. Not their fault it failed in the way it did.
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| 6th Jan 2020 8:29 pm |
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Dannyson
Member Since: 15 Oct 2014
Location: Newquay, Cornwall
Posts: 820
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Who is the warranty with please? 2016MY Discovery HSE - Black
2009MY Toyota Land Cruiser (Lc4) - Black
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| 6th Jan 2020 11:47 pm |
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Hobson
Member Since: 20 Jun 2018
Location: Essex
Posts: 164
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Just been told that my D4 is back together and road tested and I should be able to pick it up on Monday!!!!!
Land Rover and the warranty people (RAC Platinum through the selling dealer) have picked up the cost between them. I'll have probably a couple of hours labour to pay for diagnosis that isn't covered by the warranty but it's a drop in ocean in the overall scheme of things.
I had the car recovered to Taylor's Service Centre in Dunmow at the suggestion of Gratech in Maldon and it proved to be the right thing to have done. The Land Rover Service Manager has done all the leg work for me - I didn't need to contact either Land Rover or the RAC personally and the result he negotiated has exceeded my hopes beyond all expectation. I haven't got the car back yet but I have no reason to doubt the standard of the work. Well done Taylor's and I think they may be getting my custom for future servicing work.
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| 11th Jan 2020 1:47 pm |
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Oswiperus
D3 Decade
Member Since: 02 Apr 2010
Location: Chelmsford, Essex
Posts: 1590
 
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Excellent result and credit to Taylor's. Stu
2016 D4 Landmark current
2022 Defender D300 SE Gone 
D4 2014 XS Commercial - Gone
D4 2016 hse lux montalcino red - Gone
D3 2005 se java black - current
D3 2005 base manual - gone
D2 1999 TD5 E white - current
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| 11th Jan 2020 3:13 pm |
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Hobson
Member Since: 20 Jun 2018
Location: Essex
Posts: 164
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Picked the Disco up yesterday afternoon from Taylor's and they've done a brilliant job. Replacement genuine LR engine and turbochargers (changed as a precaution in case any debris got into the oil system when the original let go). About a million gaskets, pipes, nut, bolts, etc on the parts list. This all comes with 2 year parts and labour warranty as well.
As it turns out the engine failure occuring when it did i.e. about 3 months from the dreaded timing and HPFP belt replacement date has in fact saved me the cost of these as they've both come with the new engine. Plus I needn't worry about them for a long time to come.
Land Rover have also done the right thing in making a very major contribution to the cost and likewise the RAC warranty people in picking up the remainder of what was very substantial repair bill.
However, this happy outcome has been solely expedited by Dennis and his team at Taylor's to whom I am very grateful. I had never previously had any dealings with them but the support I received has been amazing. I can thoroughly recommend them and will continue to use them in future.
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| 14th Jan 2020 10:24 am |
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Gary_P
Member Since: 03 May 2016
Location: Kent
Posts: 1521
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That is great news. It’s good to hear when something works out well. The garage sound good, RAC warranty worked well, and LR made a good contribution. I think you’re right, this probably needed a lot of negotiation and coordination from your garage. Perhaps having someone prepared to put the effort in makes all the difference?
Please keep us posted on the experience of your new engine going forward and thanks for sharing.
Cheers Gary
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Discovery 4 HSE 2016MY
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| 14th Jan 2020 10:41 am |
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Robert SausageTrousers
Member Since: 09 Aug 2015
Location: Cornwall
Posts: 466
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Great to hear, but slightly annoying for me as my first D4 (now on number 3) had crankshaft failure at 82k miles, I'd bought it from an Indy dealer but had serviced it at LR, they didn't want to know with regards to giving me any help at all with the repair bill, it left me hugely out of pocket, so it's weird to read about them being so good with you, hopefully it's a case that a few years on they're being more accepting of the fault, my nightmare was about 4 years ago.
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| 14th Jan 2020 11:52 am |
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Gary_P
Member Since: 03 May 2016
Location: Kent
Posts: 1521
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Yes, I was thinking the response from LR does seem to be variable. I know that can depend on history, and this particular one didn’t have 100% LR history.
Important we all know about the LR responses so we can cite it if in a similar situation.
Cheers Gary
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Discovery 4 HSE 2016MY
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| 14th Jan 2020 2:11 pm |
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Hobson
Member Since: 20 Jun 2018
Location: Essex
Posts: 164
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Robert SausageTrousers wrote:Great to hear, but slightly annoying for me as my first D4 (now on number 3) had crankshaft failure at 82k miles, I'd bought it from an Indy dealer but had serviced it at LR, they didn't want to know with regards to giving me any help at all with the repair bill, it left me hugely out of pocket, so it's weird to read about them being so good with you, hopefully it's a case that a few years on they're being more accepting of the fault, my nightmare was about 4 years ago.
I can understand that but given the time that's elapsed since your engine failure there have been many more instances and that I think has put pressure on Land Rover to accept they have a serious problem with these engines, that's random in nature, and must be faced up to. Maybe they now have a policy of being more accommodating in these cases. Additionally I think you need somebody to fight your corner when dealing with LR. In my case Taylor's certainly did just that. I'm pretty sure I wouldn't have got a good result if I'd gone to my nearest LR main dealer!!!!
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| 14th Jan 2020 3:02 pm |
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Robert SausageTrousers
Member Since: 09 Aug 2015
Location: Cornwall
Posts: 466
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I really do hope that they've changed their tact when dealing with this failure, again it's fantastic that you got the result you did! I had to swallow a £11k loss when mine went, which still upsets me to think about now! LRCS were terrible with me, nonchalant, aggressive, dismissive, just made a bad situation worse and couldn't have been less helpful.
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| 14th Jan 2020 3:34 pm |
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