Our local office/agent lost their NFU dealership a year or two when the company changed hands. Now I use another local agent in Hungerford. I've found them to be very good when changing cars, adding the Defender (very cheap - they like old Land Rovers!) and getting cover notes when having a courtesy car from the LR dealer.
A very quick call each time sorts anything out. I'm sure it would take much longer if I spoke to the national tele-centre.
The downside is that it is office hours only.
I'm convinced that using the local offices gives you a far better service.Matt
25th Jun 2007 4:02 pm
Chumbucket2
Member Since: 05 May 2007
Location: Over the top
Posts: 96
Remember sometime agooooooo I stated "More Than had put Off Road cover in my policy"? Well totally misrepresented the policy and if the subject hadn't had space on the site to discuss I'd have had no paddle when up creek......I'm writing to FSA if no letter explaining why thier wit employee sold me the policy.....So from this lesson we now know not to get offroad insurance from Than because they just don't do it!
25th Jun 2007 4:09 pm
SN
Member Since: 03 Jan 2006
Location: Romiley
Posts: 13710
NFU haven't got back to me but I've been onto LR.
They've quoted me around £570 (up from £502 with Direct Line) but this does include business mileage this time (which I'm starting to need ) plus the 'magic' Off-Road cover (fields, farmyards non-competitive blah blah)
I did have some interesting discussions about 2nd sets of wheels/tyres - they'll cover 'off road tyres/wheels' as long as they're capable/legal on the road.Steve N | 21MY Defender | 08MY Discovery 3 (history) | 06MY Discovery 3 (ancient history)
25th Jun 2007 4:38 pm
simon
Member Since: 11 Jan 2005
Location: Shropshire
Posts: 18296
Slimer wrote:
Also, the local offices aren't open when I'm trying to get quotes in the evenings or weekends
The local offices are only open office hours, but they know their customers by name and are always happy to help out. Any company that has a call centre will not be able to do this - NFU included.
Call the local Ludlow office during office hours and see what they say. Can't imagine they only insure South Shropshire residents.
I still don't understand how the cover they'll offer depends on the office you call, surely they're the same underwriters?The End
25th Jun 2007 6:32 pm
TazDaz
Member Since: 07 May 2007
Location: South East Essex
Posts: 2858
NFU won't insure me - tried 2 different offices - it's because of my POSTCODE apparently - strange becasue I live within spitting distance of 4 or 5 farms
Best deal I have is with Zurich but it's NOT cheap
Cheapest isn't necessarily best, I went with LR Insurance this time around, about £60 more than my renewal quote with Frizzell (who are blooming good too) but I have the reassurance of proper on road cover that has been proven to pay out if requiredThe End
25th Jun 2007 10:25 pm
smac343
Member Since: 13 Mar 2007
Location: Dorset
Posts: 236
finally got a reg number for the new D3 so did the usual phone and tinternet search 35, full no claims, one SP30, parked in garage Mrs Smac343 is 28, both insured for business came out at £457 with NFU local office including off road as long as it's not time trials or racing in writing. LR came out at £667 with an exess of £400 voluntary
One big advantage of NFU is that their policy includes two years new for old, so saves on getting GAP insurance.
Well worth spending a few quid more. NFU have generally been around £80 per annum more expensive for me than the others (apart from LR who were significantly higher), but I've considered this well worth paying.Matt
26th Jun 2007 8:30 pm
Chumbucket2
Member Since: 05 May 2007
Location: Over the top
Posts: 96
Story of insurance continues.......More Than have sent a letter FULLY admitting they mis-sold me Off Road insurance which they don't do and I've now got very expensive LR insurance so best I get myself and offspring to lots of D3 meets in the next 12 Months to get my moneys worth Now how does that winch thingy work
26th Jun 2007 9:06 pm
mick
Member Since: 21 Jan 2007
Location: Yorkshire
Posts: 2049
Rang NFU today to clear up a few details 1 off road cover green lanes paid days like Weardale etc no problem either 2 mantec plate was ok as well only thing they wouldnt insure me for i if i did something like Paris Dakar ,so NFU is ok for me
I'm off to look at a used car this evening and it wont be until after 6pm when I view it. I'm taking a mate and the cash, so if it is good enough I will bring it back. So I called the NFU local agent office to see if I can arrange insurance just in case I do buy it. The answer was "no, as you don't own it". However, because they will be shut when I'm viewing the car, they agreed to write me out a cover note starting from 6pm. Then I'll informed them in the morning if I purchased the vehicle or not.
One example of the service you get from using a local agent, rather than the call centres who are stuck with fixed practices and procedures. I suppose a call centre would of been open anyway at 7pm in the evening. But this only took a 2 minute phone call to the local office and its sorted.
PS. Going to view a VW Passat Estate 2.8 V6 auto 4x4.Matt
27th Jun 2007 2:49 pm
smac343
Member Since: 13 Mar 2007
Location: Dorset
Posts: 236
i think it was the "local office" part that swung it for me as D3Matt said about £80 more expencive than Frizzel for me but they had hire car, two year replacment, and spoke to someone down the road not 5000 mile away.
Er, Frizzell's call centre is about 70 miles away from you, in Bournemouth while their motor claims are handled in Bristol. I know it's not considered "kind" to say no these days, but no. Just no, ok? And if it's not ok, still no.
27th Jun 2007 11:51 pm
John C
Member Since: 28 Aug 2007
Location: East Yorkshire
Posts: 3292
I'm 29 and when I phoned Direct Line for a quote - they were £870! Never had any points, never had any claims. NFU were way cheaper for me, about £400 I think, but we've got loads of other stuff insured with them... dog, house etc etc
John2020 SDV6 D5 HSE, Carpathian Grey +
2022 Tesla Model Y LR... almost Carpathian Grey
Previously : 2005 TDV6 SE Auto, Cairns Blue (288K) - ours for 16 years
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
) plus the 'magic' Off-Road cover (fields, farmyards non-competitive blah blah)
| 08MY Discovery 3 (history) 
- tried 2 different offices - it's because of my POSTCODE apparently - strange becasue I live within spitting distance of 4 or 5 farms 
and I've now got very expensive LR insurance so best I get myself and offspring to lots of D3 meets in the next 12 Months to get my moneys worth 
Now how does that winch thingy work 
