leohgh
Member Since: 29 Jan 2020
Location: New Malden
Posts: 24
  
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| Should I carry out 7th service at LR - cost 2800 Pounds? |
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Dear D4 family,
I have a new engine fitted in September 2023 (a shaft-snapped engine at 50k miles).
Now, the service light is on. I called LR West London Sunbury Centre. They said I still need to carry out the 7th main service, even though I have a new engine, which costs 2800 pounds.
I wonder: should I do that? The new engine don't even need an oil changing. My concern: the new engine has a two-year warranty. I don't think it is going to break within two years. Should I do it at a third-party garge instead?
Thanks Leo
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 8th Apr 2024 9:35 pm |
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lespes
Member Since: 17 Sep 2009
Location: Sitting Down
Posts: 2232
 
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Maybe out of touch but that seems way over the top, thought 7 year service most expensive due to timing belt replacement, which you surely will not require.
Maybe worth phoning a few other Landrover dealers in area first to get quote, for warranty issue cover, before looking for an independant which would of thought will be less than half that price. D4 Landmark MY16 Santorini Black THE LAST
D4 HSE MY12 Marmais Teal: Gone. Missed a lot!
Freelander 2 SD HSE MY11 Silver:Thankfully gone.
D4 HSE MY11 Silver: Gone missed !
Range Rover Sport MY06 HSE Buck Blue: Gone missed!
Discovery D2 TD5 Facelift MY Red Gone Missed!
Discovery D2 TD5 Cobalt Blue: Gone Missed!
Discovery D1 Auto Oxford Blue Not missed at all!
Discovery D1 Avalon Blue First LR! missed!
Now demoted to a VW
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| 9th Apr 2024 9:57 am |
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GrumpyPenguin
Member Since: 06 Mar 2024
Location: Thanet Kent
Posts: 37
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For the sake of the engine warranty I would see if I could find a MD who was "flexible" with regard to the work actually needed as the care & engine servicing are now "out of sinc'".
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| 9th Apr 2024 10:09 am |
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pjm-84
Member Since: 04 Oct 2016
Location: Hampshire
Posts: 2607
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Out of sync....LR dealer being dumb....raise an issue with Customer Services
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| 9th Apr 2024 10:35 am |
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riverblanche
Member Since: 31 Aug 2010
Location: retford'ish
Posts: 2230
  
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| Re: Should I carry out 7th service at LR - cost 2800 Pounds? |
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leohgh wrote:
I have a new engine fitted in September 2023
Hi,
who did the engine change 
speak to them about what service is required, if it was a main dealer, have a moan at them for what work they are proposing now 
would expect body, brakes etc to maybe still need doing but not anything on the engine other than a Prevenative oil and filter change.
if it was not a main dealer for the engine why are you going to them for a service now 
 Transit! 2019
Gone D3 HSE 2008
Another Porsche Cayenne 2022
Gone Porsche Cayenne 2020
Gone RRS HSE Dynamic 2016
Gone RRS HSE LUX 2011
Gone RRS HSE 2006
Gone D3 SE 2.7 2008
gone D2 Td5 1999
I plan on living forever and so far so good !
Club DG Mclaren stuff
.
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| 9th Apr 2024 12:02 pm |
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leohgh
Member Since: 29 Jan 2020
Location: New Malden
Posts: 24
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Yup, I will tried to contact the lady who is at the top customer client when I changed engine and see she is dealing with it. If not, I will go to other LR dealer and see if then can do the 1st first for my LR4.
lespes wrote:Maybe out of touch but that seems way over the top, thought 7 year service most expensive due to timing belt replacement, which you surely will not require.
Maybe worth phoning a few other Landrover dealers in area first to get quote, for warranty issue cover, before looking for an independant which would of thought will be less than half that price.
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| 9th Apr 2024 12:07 pm |
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leohgh
Member Since: 29 Jan 2020
Location: New Malden
Posts: 24
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Yup, I bought it from Hardwoods Surbiton. They are rubbish!!! They put less oil into my engine and caused the noise. They checked and changed the manifold without plugging in the fuel line and caused smoke and oil leaks when I was in Germany at Christmas time. Back and forward many times even when I point out the noise is the shaft. They didn't have any ideas and said the car was fine! After the warranty ran out. Then they changed to Sunbury and were taken over by Sytner(I didn't realize). I see better service and improvement from Sytner. They are the ones who reported to LR and required a new engine for me. But it took over 6 months to get the car back.
So now, anything to do with my car. I will search and find the best way to do it. A, LR Dealers are expensive; B, they are dumb as they used lots of apprentices who don't have any idea about the risk assessments.
I hope my 10-year LR dealers history will be a good ref for others. When you are out of warranty, find an independent garage.
pjm-84 wrote:Out of sync...LR dealer being dumb....raise an issue with Customer Services
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| 9th Apr 2024 12:25 pm |
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MrTed
Member Since: 06 Jan 2023
Location: Rickmansworth
Posts: 197
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This is it. My local LR specialist, Harris & Mayes (Rickmansworth) nail every issue every time without any fuss or dramas. The main guy there was telling me (after a full-on Lanoguard session on my D4) that they are struggling to find staff who know what they are doing. I asked him if they ever try & poach the Watford JLR guys and he replied along the lines of 'We tried that & they were absolutely useless' (I'm paraphrasing here). Apparently its a country wide thing. Kids are just not interested in car mechanics as a career as they all trying to become social media monkeys or prefer shooting aliens in the face in their bedrooms... Discovery 4 HSE late 2015 Euro6
Jaguar XF Portfolio (PX'd for above)
Mitsubishi Galant V6 (PX'd for above)
Instagram: @mrtedgfx
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| 9th Apr 2024 12:39 pm |
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leohgh
Member Since: 29 Jan 2020
Location: New Malden
Posts: 24
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Thanks, I write it down. Excatly, the kids don't care anything.
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| 9th Apr 2024 2:52 pm |
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Disco_Mikey
Member Since: 29 May 2007
Location: Dundee, Scotland
Posts: 20853
 
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Quote:guy there was telling me (after a full-on Lanoguard session on my D4) that they are struggling to find staff who know what they are doing. I asked him if they ever try & poach the Watford JLR guys
Same problem here  My D3 Build Thread
TDV8 Retrofit Build Thread
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| 9th Apr 2024 4:25 pm |
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itsaguything
Member Since: 20 Dec 2023
Location: Manotick, On
Posts: 262
  
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It seems to me that Land Rover Corporate should instill some oversight.
If an engine was replaced at a dealer (as it was in my LR2, implying yes; a brand shiny new engine) should that not reset the clock on the maintenance schedule on the engine component of the vehicle??
And wouldn’t/shouldn’t every dealer on the planet, running the vin be aware that the engine was replaced??
Yes, I submit the argument that these simple management and service processes could use some oversight and management from corporate.
Now if the owner is playing musical chairs with both registered and non registered service facilities, all bets are off. 2015 LR4 HSE Lux Aintree Green
2013 LR2 HSE Radiance Red
2007 XKR Jaguar Racing Green
2005 XJR Jaguar Racing Green
2002 S-Type R British Racing Green
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| 13th Apr 2024 8:07 am |
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leohgh
Member Since: 29 Jan 2020
Location: New Malden
Posts: 24
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| Re: Should I carry out 7th service at LR - cost 2800 Pounds? |
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Thanks to your comments. Good news winbeldon landrover can do it without touching timing belt for 440 pounds.
How I ended up at wimbledon?
Because I found out they've forgotten to put the wheel nuts' key back into my grove box, when I tried change brake discs at friend's garage.
I've gone to the west london Synter yesterday.
This is what they've said: "We have matter key".
We don't have any customer one.
They tried to use master key to find out what the key code is.
They come back and tell me: '' we don't have your nuts' master key''
'How you remove my wheel without using my key?'
'changing the engine doesn't requet removing any wheels'
'Fair enough' Then I left.
A bit of drama but I solved this problem by your advice.
many thanks
btw, Winbeldon Landrover mathed it and it is code J! Thanks for them. I will need to order one online.
leohgh wrote:Dear D4 family,
I have a new engine fitted in September 2023 (a shaft-snapped engine at 50k miles).
Now, the service light is on. I called LR West London Sunbury Centre. They said I still need to carry out the 7th main service, even though I have a new engine, which costs 2800 pounds.
I wonder: should I do that? The new engine don't even need an oil changing. My concern: the new engine has a two-year warranty. I don't think it is going to break within two years. Should I do it at a third-party garge instead?
Thanks Leo
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| 17th Apr 2024 8:40 pm |
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Admirable
Member Since: 19 Jul 2015
Location: Fife
Posts: 1043
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I have a spare locking wheel nut key 'J' I was about to place in the sales threads.
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| 18th Apr 2024 5:45 am |
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jonno1
Member Since: 16 Jun 2010
Location: SW London
Posts: 718
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Cannot beat Wimbledon Land Rover. Been using them for years since constantly being stung by GS Which I believe is now Sytner at Kempton. Nothing is too much trouble for Michael and his team at WLR, too many sharp intakes of breath at GS/Sytner. When someone took time and trouble with you, they had left next visit.
WLR will never tell you that something is needed when it isn’t.
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| 18th Apr 2024 10:02 am |
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leohgh
Member Since: 29 Jan 2020
Location: New Malden
Posts: 24
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That brought up another story.
i used Wimbledon LR long ago. Once, I serviced my car at WLR. I received a call from police said we found a car clone you reg on M25 near woking. Right after second service at WLR, my d4 got stolen right after. What a coincident! Then I stoped using them after I brought a new D4. And I paid 10k more for the gap.
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| 18th Apr 2024 12:20 pm |
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