Member Since: 09 Feb 2014
Location: Truro
Posts: 2407
Carrs Truro
I have to say a big thank you to Carrs Land Rover, as I was a little miffed to find that 14 weeks after picking up my used 2010 D4 from them it was in this week for a new brake caliper, front discs and pads.
Just collected the car and no charge, I wouldn't have even minded paying part of the bill, given I get the benefit of the new parts.
I certainly can't argue with service like that and all is once more right in my little Land Rover world!
Last edited by Fitzy73 on 13th Jun 2014 4:18 pm. Edited 1 time in total
12th Jun 2014 4:15 pm
BBDisco3
Member Since: 23 Nov 2008
Location: Cheshire
Posts: 3646
That's good news
So it's fish and chips on you next time
12th Jun 2014 5:33 pm
DaveT
Member Since: 01 Aug 2005
Location: Cornwall
Posts: 2578
I agree, they're great
Chicken & chips for me though please Long succession of Disco's since 2001...
SIII Lightweight - neglected & rusting. Bulkhead, A panels, vent panel & outriggers now disintegrated - Next years project!
12th Jun 2014 5:48 pm
Fitzy73
Member Since: 09 Feb 2014
Location: Truro
Posts: 2407
Place your orders, or perhaps plaice for those wanting fish!
12th Jun 2014 6:04 pm
galwaygreen
Member Since: 30 Oct 2011
Location: plymouth
Posts: 6525
if that's the dealer at threemilestone
we didn't have a good time with them in our d2 days
think it was a different name then
12th Jun 2014 8:37 pm
Fitzy73
Member Since: 09 Feb 2014
Location: Truro
Posts: 2407
That's the one, they were Riders when I first moved here about 3 years ago.
12th Jun 2014 8:44 pm
galwaygreen
Member Since: 30 Oct 2011
Location: plymouth
Posts: 6525
assume you bought with 12 months warranty...so they only did wat contracted to do;
our problem was they wouldn't do warranty work they should have done and were for ever trying to fob us off
ended up going to another dealer for second opinion.and to sort out the problems
it didn't help we are 50 miles from them
13th Jun 2014 1:05 am
Fitzy73
Member Since: 09 Feb 2014
Location: Truro
Posts: 2407
galwaygreen, you are indeed correct, they are rubbish and I shall be doing my best to avoid visiting them again, as they seem to think it is perfectly acceptable to go back on a deal.
13th Jun 2014 4:21 pm
DaveT
Member Since: 01 Aug 2005
Location: Cornwall
Posts: 2578
What happened? Long succession of Disco's since 2001...
SIII Lightweight - neglected & rusting. Bulkhead, A panels, vent panel & outriggers now disintegrated - Next years project!
13th Jun 2014 5:22 pm
Fitzy73
Member Since: 09 Feb 2014
Location: Truro
Posts: 2407
It seems that rather than saying, your car will be outside for you in a minute and there is no charge, what they actually should have said was, there is no one here to agree the bill and we will contact you tomorrow.
So I have been contacted today for £400, which had I have been told yesterday I would have been happy with (£180 saving) but to go from thinking it was free to now having a bill means I'm not best pleased with them.
The invoice also doesn't match the supposed work carried out.
13th Jun 2014 5:32 pm
BBDisco3
Member Since: 23 Nov 2008
Location: Cheshire
Posts: 3646
So they didn't give you a quote first
They just did the work
13th Jun 2014 5:37 pm
Fitzy73
Member Since: 09 Feb 2014
Location: Truro
Posts: 2407
There was a quote, just an issue over who was paying. Long story (as the often are), but there you go I shall put it down to the joys of Land Rover ownership.
13th Jun 2014 5:41 pm
Someone-Gone
Member Since: 21 Dec 2015
Location: Gone
Posts: 5117
Any update on this dealership? Thinking of buying new from them.
19th Jan 2016 1:27 pm
Fitzy73
Member Since: 09 Feb 2014
Location: Truro
Posts: 2407
I was very happy with the buying process (used) and I found the salesman, Rory O'Keeffe, really helpful, but the service department (in my opinion) is rubbish.
In addition to the problem mentioned here, they took 6 goes to fix the electrics on the towbar (they fitted them for me), there are also various unresolved problems, partly now because I have lost interest in the car and can't be bothered to take it back.
It is booked in for its 7 year service in a few weeks, even though it's not due on time or mileage but the service history is a mess due to me being owner number 3 (it's a long story).
Two other members had problems, Red Merle, ordered a red one with almond interior, but they ordered a black interior and someone else they ordered that with the wrong wheels.
So not really a glowing picture!Andy
19th Jan 2016 1:49 pm
Wyvern-Ms
Member Since: 28 Dec 2015
Location: North cornwall
Posts: 38
I’ve not had a good time with them either - had some work booked for my 110 when they were Riders and had to take it back 3 times due to them nit having the parts in or having to get some one in to do something special ... seems that the same people are there the same as when as Riders ...
However can recommend Rodger Young in Saltash 100% - have never had an issue with them and have used them a lot.
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