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Advice needed dealing with the warranty company
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Daddy_pig_disco
 


Member Since: 04 Dec 2020
Location: Cheshire
Posts: 32

United Kingdom 2009 Discovery 3 TDV6 XS Auto Stornoway GreyDiscovery 3
Advice needed dealing with the warranty company

Does anyone work for a warranty company that can advise me on key words to use to make them honour their agreement.

My 2009 D3 is under a warranty, the HPFP is in need of replacement and of course i should be claiming through the warranty tog to this fixed. Who wouldn't? It's nearly a £1500 repair.

The same company (Handler Protect) has already refused to the cover a claim I logged when my instrument cluster completely failed. This was because they ask certain questions and the company that repaired my cluster answered one the question of why the part failed? With the term "poorly manufactured", as soon they read this they refused to pay out.

I am having the same battle now, they have asked for "detailed reason why the part has failed" and "photos of the failed component"

I doubt even Land Rover or Siemens themselves would answer the reason the pump has failed/failing and as for pictures I have no chance!

I can see where this is going, they are going to refuse my claim due to lack of evidence or lack of information.

Can anybody help with how I describe the failure without it leading to refusal for being my fault?
  
Post #225845924th Oct 2021 8:42 am
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aja4x4
 


Member Since: 14 Apr 2019
Location: Westbury
Posts: 2364

United Kingdom 2005 Discovery 3 TDV6 SE Auto Zambezi SilverDiscovery 3

I would advise you use words like terminal mechanical failure of the pump and avoid words like worn or age related failure as they will say it's just fair wear and tear.
 Andrew

D3 2.7tdv6 2005
D4 3.0 SDV6 Commercial died and gone to LR heaven
D5 3.0 SDV6 HSE 
 
Post #225846124th Oct 2021 9:23 am
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Disco_Mikey
 


Member Since: 29 May 2007
Location: Dundee, Scotland
Posts: 20032

Scotland 2005 Discovery 3 TDV6 HSE Auto Cairns BlueDiscovery 3

The [insert component here] has failed

It is not available as a separate part
 My D3 Build Thread

TDV8 Retrofit Build Thread 
 
Post #225846224th Oct 2021 9:31 am
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sarumlight
 


Member Since: 07 Nov 2008
Location: Off the Plain
Posts: 1443

United Kingdom 2008 Discovery 3 TDV6 HSE Auto Tonga GreenDiscovery 3

I’d be tempted to challenge the instrument binnacle rejection. (Insurance ombudsman?) If a warranty doesn’t cover failures due to manufacturing defects, and excludes wear and tear, exactly what failures does it cover?
  
Post #225846524th Oct 2021 10:11 am
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Farmer Chalk
 


Member Since: 07 Mar 2013
Location: Independent Republic of Kentishshire.
Posts: 4004

England 2008 Discovery 3 TDV6 HSE Auto Tangiers OrangeDiscovery 3

Definitely use the threat of the ombudsman…. For each claim made against them the insurance warranty company have to pay the ombudsman a sum of money for dealing with the claim…(from memory I think it was just short of £500… it also puts them on a rating scale with the ombudsman…)

I do it now on any company that hacks me off… even if they find in the favour of the company they still have to pay the ombudsman which gives me some satisfaction!
  
Post #225847024th Oct 2021 10:59 am
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